Enhanced 911 (E-911) provides Communications Center personnel with immediate address information on a 911 caller. This information is critical in providing immediate emergency services to citizens in need.
The system allows the Telecommuncator to record that information immediately in case the caller hangs up before the necessary information has been gathered. If that happens, the Telecommunicator can call the person back. If there is no answer, a police officer is sent to the address to investigate.
If you call 911 in error, please don’t hang up. Stay on the line and explain your situation.
It is important that citizens use 911 for immediate public safety assistance. Non-emergency requests are handled by calling 304-845-1920.
Cellular calls may be routed to Marshall County 911 center or to a 911 center in a surrounding county, depending on the caller’s location. Your cellular phone must be in a cellular coverage area in order for you to reach a 911 center.
If you would happen to be disconnected from 911 during your call from a cellular phone and you lose service and cannot return the call, if possible, please try to locate the nearest landline phone and dial 911.
for the Deaf (TDD)
This device, accessed through 911, allows callers with hearing disabilities to seek emergency assistance without delay. Callers can access the Center by typing a request that telecommunicators receive and respond to by typing replies. The Marshall County 911 Center has state of the art TDD devices that automatically pick up incoming TDD calls or signals from all phone lines.
Emergency Number: 911
Administrative/Non-Emergency Line: 304-845-1920